Frequently Asked Questions
Everything you need to know about your next big win.
How long does shipping take for performance gear?
Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your gear before game day.
What is your return policy on worn athletic apparel?
We offer a 30-day return window. Items must be in original condition with tags attached; for hygiene reasons, we cannot accept returns on gear that has been used during sports activities.
How do I know which size will fit me best?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring your current favorite gear and comparing it to our specifications for the perfect fit.
Do you offer team discounts or bulk ordering?
Yes! The Dime Lab provides special pricing for team sets and bulk orders of 10 units or more. Please contact our sales team via the 'Bulk Orders' page for a custom quote.
Are your products covered by a durability warranty?
We stand by our quality. All The Dime Lab equipment and apparel come with a 90-day warranty against manufacturing defects to ensure you stay in the game.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking link to monitor your package's journey from our lab to your doorstep.