Returns & Exchanges
At The Dime Lab, we want to ensure you have the best gear for your game. If you are not 100% satisfied with your purchase, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Gear
Place the items in their original packaging, ensuring all tags are attached and the products are in unworn, competition-ready condition.
Print and Ship
Download your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our team inspects the returned equipment, we will process your refund or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing